FAQs
Find quick answers to common questions about our digital products, ordering, and support. We're here to help make your Mini Ones Market experience seamless!
General
What is Mini Ones Market?
Mini Ones Market is your one-stop shop for trusted parenting resources. We’re a team of Aussie parents dedicated to making your parenting journey easier with reliable advice, tips, and digital tools.
Who are Dylan and Samantha?
We’re a married couple and proud parents who created Mini Ones Market after experiencing the challenges of early parenthood firsthand.
How often are your resources updated?
We continually review and update our digital resources to ensure you receive the most current and helpful parenting advice.
Ordering & Payments
How do I place an order?
Simply select your desired digital product, add it to your cart, and complete the secure checkout process on our store.
Is my payment information secure?
Yes, all transactions are processed securely through Shopify, ensuring your data is fully protected.
Digital Downloads
How do I access my digital product?
Once your purchase is complete, you’ll receive an email with a download link. You can also re-access your files anytime from your account’s order history.
What file formats are available?
Our digital products are typically provided in PDF format. Check the product description for any specific format details.
Can I re-download my purchase later?
Yes, you can re-download your digital files from your account at any time.
What if I have trouble with my download?
If you experience any issues with your download link, please contact our support team immediately so we can help resolve the problem.
Can I share my digital files with others?
We appreciate your support, but please refrain from publicly sharing your purchased files to protect our content and creative efforts.
What software do I need to open my digital files?
Most of our files are in PDF format, which can be opened with free software like Adobe Acrobat Reader. Specific software requirements are noted in the product details.
Refunds & Returns
Are digital products refundable?
Due to the nature of digital downloads, refunds are generally not available. However, if you encounter any issues with your purchase, please contact us, and we’ll work with you to resolve the matter.
Need more help?
Our friendly team is here to help with any technical issues or questions. Simply reach out to us via our contact form or email us at minionesmarket@gmail.com